No one’s a stranger to outsourcing in this day and age. We outsource our IT support to a trusted provider, our business machines are supported by another, our accounting systems and line-of-business applications by others still. DaylightAT outsources its phone provisioning to experts, as well as a number of other internal systems. We’re all outsourcing our servers to Amazon and Microsoft these days.
Some things we keep internal. The difficult things. The things only your company understands.
But some things are kept in-house for all he wrong reasons: because it’s how it’s always been done. Because our systems are so complicated that it’s just best if we do it ourselves. So we throw staff at it and as the company grows, the complexity grows, the staff and costs grow along with it.